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Request Technical Support



Bullet Icon I have a question about a data evaluation error.

  1. Collect the following information:

    • Facility ID (ORISPL) and monitoring location
    • Specific evaluation error in question
    • PDF of evaluation report
    • Exported XML file of relevant data
  2. Send all information to ecmps-support@camdsupport.com.

Bullet Icon I cannot install the Client Tool.

  1. Collect the following information:

    • Detailed description of issue
    • Screen shot of the error message or copy of error text (if applicable)
  2. Send all information to ecmps-support@camdsupport.com.

Bullet Icon I cannot login to the Client Tool.

  1. Collect the following information:

    • Detailed description of the error
    • Steps taken before error occurred
    • Screen shot of the error message or copy of error text
  2. Send all information to ecmps-support@camdsupport.com.

Bullet Icon I encountered a Client Tool error message.

  1. Determine if the error is a Known Issue.
  2. If the error is not a Known Issue, collect the following information:

    • Detailed description of the error
    • Steps taken before error occurred
    • Screen shot of the error message or copy of error text
    • Facility ID (ORISPL) and monitoring location (if applicable)
    • Exported XML file of relevant data (if applicable)
  3. Send all information to ecmps-support@camdsupport.com.

Bullet Icon I have a question about the reporting instructions.

  1. Provide the following:

    • Data type (MP, QA, or EM)
    • Published date on the reporting instructions
    • Page number
    • Detailed question
  2. Send all information to ecmps-support@camdsupport.com.

Bullet Icon My question is not covered by the topics above and I want to request technical support.

  1. Collect the following information:

    • Detailed description of issue
    • Screen shot of the error message or copy of error text (if applicable)
    • Facility ID (ORISPL) and monitoring location (if applicable)
    • Exported XML file of relevant data (if applicable)
  2. Send all information to ecmps-support@camdsupport.com.