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I have a question about a data evaluation error.
  • I received an evaluation error that I do not understand.
  • I cannot correct an evaluation error.

I cannot install the Client Tool.
  • I was unable to use the Installation Guide (PDF) (12 pp, 745K, About PDF) to install the Client Tool.
  • I encountered an error when I attempted to install the Client Tool.

I cannot login to the Client Tool.
  • I encountered an error when I attempted to login to the Client Tool.
  • I do not know my CBS User Name and Password.

I encountered a Client Tool error message.
  • While using the Client Tool, I encountered an error message.
  • The Client Tool crashed.

I have a question about data reporting.
  • I do not understand what data to report.
  • I think there is an error in the reporting instructions.

I need to resubmit data.
  • I mistakenly reported incorrect data.
  • I submitted data with critical errors.
  • EPA requested that I resubmit my data.

I want to view Frequently Asked Questions.
  • Common user support requests.
  • Searchable database.

I want to search the Online Client Tool Help File.
  • Browse contents.
  • Search by keyword.
  • View glossary.

I want to view known issues.
  • Software bugs and workarounds.

I want to view requested enhancements.
  • User-requested enhancements.

I want to check the ECMPS Host System Status.
  • Determine if the EPA Host System is experiencing an outage.
  • Scheduled maintenance events for the EPA Host System.

My question is not covered by the topics above and I want to request technical support.
  • Top right corner of each Help screen has a link to request technical support.
  • Requests are automatically entered into a request tracking system.